well like many people i am often caught waiting for a customer service rep and having to listen to some awful muzak interrupted by ongoing promotions for a company's many useless products that I have no interest in. I had to call AMEX the other day just to get my change of address updated and I was on hold to 15 minutes, and I couldn't really work on what I was doing because I couldn't turn down the sound of their music/ ads.
well imagine my surprise when I called moen for an issue with a faucet. Instead of having wait on hold with a phone held to a sweaty ear, they told me the expected wait time, and asked for my phone number-- and called me back when a rep was available. Why doesn't everyone do this?
Fyi, When I told them of my faucet problem, they asked when the faucet was purchased, and then they said it was under warranty. They said they would send me a replacement part, no muss no fuss no demand for a serial number etc. Just took my word for it! amazing. Moen wins my recommendation for best company I've worked with today.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment